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Terms of use

Terms of Use

Welcome to “Lzhiba” www.Izhiba.qa, an E-commerce platform and marketplace that allows third-party sellers and registered merchants to post items for sale, and to connect, communicate and transact with buyers.

This policy explains the Terms of use of “Lzhiba”, www.lzhiba.qa, Lzhiba.qa, Lzhiba Platform, “ Lzhiba Design and Trading Company LLC”, together “we “, “us “, and “our “) with respect to www.lzhiba.qa, “Website”) and other services provided by ‘’Lzhiba’’ (“Services”).

Lzhiba Design and Trading Company and its affiliates provide website and Mobile App features and other products and services to you when you visit www.lzhiba.qa (the Website) and use Lzhiba Design and Trading products or services (collectively Lzhiba Design and Trading Company Services). Lzhiba Services include the information, content, materials, products, and software included on or otherwise made available to you by Lzhiba and references to Lzhiba Design and Trading Company in these Terms include any or all of these. Lzhiba provides the Services to you subject to these Terms and by accessing the Website and using the Lzhiba Mobile App Services, you agree to be bound by them. Please read them carefully before using Lzhiba Services.

1. PRIVACY

Please review our Privacy Policy and Cookies & Tracking Policy, which also govern your use of the Lzhiba Services, to understand our practices. Lzhiba will collect your personal information including your name, contact details, and payment details (including, without limitation, credit card details). All personal information will be handled, used, maintained, and disclosed by Lzhiba in accordance with all applicable privacy laws and data protection laws as well as our Privacy Policy which applies from time to time. Unless separately agreed between you and another buyer or seller, you must not use their personal information for any other purpose. You warrant to Lzhiba that you will comply with all privacy laws and data protection laws (including, without limitation, Law No. 13 of 2016 regarding Personal Data Privacy Protection) in relation to the storage, use, and transfer of personal information.

2. ELECTRONIC COMMUNICATION

When you use Lzhiba Services or send e-mails, text messages, or other communication from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, or communication via our discussion forum. You consent to receive communications from us electronically and agree that communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

3. COPYRIGHT AND OTHER RIGHTS

All content included in or made available by Lzhiba, such as text, graphics, logos, button icons, images, video and audio clips, digital downloads and data compilations is the property of Lzhiba Design and Trading Company and is protected by Qatari and international copyright and authors’ rights laws and (where applicable) database right laws.

Other than to the extent necessary to use the Lzhiba Services for their permitted purposes and in accordance with these Terms, you may not copy, extract and/or re-utilize any content of Lzhiba without our express written consent, including, without limitation, any listings, descriptions, prices, and account information. You may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any substantial parts of the Lzhiba Services or their content, without our express written consent. You may also not create and/or publish your own database that features substantial parts of the Lzhiba Services or their content without our express written consent.

4. TRADEMARKS

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Lzhiba Services are trademarks of Lzhiba Design and Trading Company. Lzhiba trademarks may not be used in connection with any product or service that is not Lzhiba Services, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Lzhiba. All other trademarks not owned by Lzhiba Design and Trading Company that appear in the Lzhiba platform are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lzhiba. You may not frame or use framing techniques to enclose any trademark or logo (including images and text) of Lzhiba without our express written consent. You may not use any meta tags or any other “hidden text” utilizing Lzhiba names or trademarks without our express written consent.

5. YOUR ACCOUNT

By registering and creating an account with Lzhiba, you represent and warrant that you are of legal age and you can form legally binding agreements under applicable law. If you are registering an account for a business, organization, or other legal entity, you represent and warrant that you have the authority to legally bind that entity. Unless authorized by Lzhiba in writing, you may have only one account, unless authorized by Lzhiba in writing.

You are responsible for maintaining the confidentiality of your account and password. Except to the extent caused by our breach of these Terms, you are responsible for all activities that occur under your account regardless of whether the activities are authorized by you or undertaken by you. Lzhiba is not responsible for unauthorized access to or use of your password or account. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be used in an unauthorized manner. You must ensure that the details you provide to us are correct and complete and inform us of any changes. You can access and update certain information you have provided to us via your account dashboard.

If we have concerns with your account, or activity relating to your account, or if you are in breach of applicable laws or these Terms, we reserve the right to act on your account in accordance with these Terms, including without limitation by (i) rejecting service, (ii) suspending or restricting access to your account, (iii) terminating your account, or (iv) removing or editing content you post using your account. The action we elect to take and any notice you may receive will vary depending on the Lzhiba Services, the circumstances, and our assessment of relevant factors.

6. IDENTITY VERIFICATION

Any reference to a buyer or seller being “verified” indicates only that the buyer or seller has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Lzhiba about any buyer or seller, including their identity, background or whether they are trustworthy, safe, or suitable.

To access or use some of the Lzhiba Services, you may be asked to provide proof of identity or other methods of identity verification. You agree to provide Lzhiba or any third party which provides goods or services to Lzhiba with all identification documents (including but not limited to, copies of passports and/or government issued Identity document or driver’s license) which Lzhiba requests from you from time to time for the purposes of verifying your identity.

7. LZHIBA’S ROLE

Lzhiba allows third-party sellers to list and sell their items or services using the Lzhiba platform. Lzhiba does not own, create, sell, resell, provide, control, offer or deliver listings or the items or services contained therein. The relevant seller is indicated on the respective listing page. While Lzhiba facilitate transactions that are carried out on the platform, Lzhiba is neither the buyer nor the seller of the seller’s items or services.

Lzhiba provides a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of the sale for these third-party items or services is solely between the buyer and seller. Lzhiba is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller’s agent. The seller is responsible for the sale of their items or services and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller.

Lzhiba is not responsible for:

(a) the existence, quality, suitability or legality of a listed item or services.

(b) the truth, accuracy or completeness of the information contained in a listing.

(d) the performance or conduct of a buyer or seller or third-party on the Website.

(e) the quality, suitability, or ability of a third party which provides goods or services to Lzhiba or to a buyer or seller.

(f) the Seller hereby confirm and certify that he/she/it has the legal possession to the listed items or services, also they did not acquire the items or services in a manner which violates the applicable laws.

Your decision to purchase a listed item or service shall be based solely on your own investigation and that of your legal, tax and other advisors. You accept sole responsibility for examining and investigating the item and all information in a listing. This includes, but is not limited to, associated liabilities, financial statements, tax returns and any other facts or information which may impact your decision to purchase that listed item or service and the price you are willing to pay. You understand that Lzhiba may display only a summary description of a listed item or service.

IMPORTANT: Please note any post that is on the website for more than 3 months will automatically be removed from the platform. Users may repost advertisements, however repeated posts for the same items which are duplicated may be removed at Lzhiba’s discretion without notice.

8. LISTING RULES

For the avoidance of doubt, Lzhiba does not promote, encourage, or facilitate the sale of securities using Lzhiba platform. When you create a listing, you will be asked to provide complete and accurate information about your items or service. You are responsible for your listing and always keeping your listing information up to date. You warrant and represent to Lzhiba and to each buyer that:

(a) you have the legal possession/ own the item or service or are entitled to sell the item or service.

(b) you are the owner of all intellectual property rights, including but not limited to copyright, patent, trademark, designs whether registered or not and throughout the world and all other rights, title, and interest in the item,

(d) all agreements with third parties are transferable to the Buyer.

You must not create a listing for item or service which is:

(a) obscene, vulgar and/or deemed by Lzhiba to be offensive.

(b) contains material which infringes the rights of a third party or which assists others to infringe the rights of a third party.

(d) Lzhiba deems inappropriate or in breach of these Terms.

9. LISTING TYPES

Lzhiba enables fixed-price listings.

With a fixed price-listing, any buyer can offer to purchase the item or service contained in a listing. An offer must be placed on the listing. A seller can accept, reject, or counter any offer. If you are a buyer and have placed an offer, you acknowledge and agree that should the seller accept that offer, you are committing to purchase the item or service and may be required to pay for it. If you are a seller and have accepted an offer, you acknowledge and agree that you are committing to sell the listed item or service to the buyer.

10. DELIVERY

This is subject to the terms and conditions of each individual purchase. It is recommended to communicate directly with the seller in this regard. Usually delivery will be within 3 days of payment confirmation , out of Doha delivery will be weekly three days only ( Sunday / Tuesday / Thursday ).

11. REFUND/EXCHANGE

This is subject to the terms and conditions of each individual purchase. It is recommended to communicate directly with the seller in this regard. Please note a transaction fee of up to 15% will be levied on items or services purchased on the website through the Lzhiba payment gateway for which a refund is requested, subject to the refund being authorized by the respective seller.

12. PRICE

The indicated price of a product or item that is displayed on the Lzhiba platform offered by the merchant or seller, please note Lzhiba does not guarantee that indicated prices will remain applicable during a certain period.

Any promotions and discounts will be provided by the seller or merchant must be valid only during the indicated period and in accordance with the applicable Law.

Lzhiba shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.

13. PAYMENT METHODS

It is possible to include the allowed payment methods in the terms and conditions. If the merchant, seller prefers to have a page with an explanation of payment methods, then separate link shall be available on respective web page, and in that case, the terms and conditions simply refer to that web page.

Payment will be done in the currency of Qatari Riyals (QAR). We accept the following payment methods, subject to changes at any time:

– Credit and Debit cards issued in the state of Qatar

Payment information, such as Credit/Debit card details, will be sent encrypted using the SSL technology. The merchant, seller may provide specific provisions regarding security against the risk of hacking or capturing financial information. However, many websites limit their warranty in this field to the use of SSL encryption for secure messaging and payments.

If you choose a payment option that involves a third-party payment service provider, such as a credit card issuer or other service provider whose services are available through our website, the terms and conditions or schemes of that payment service provider will apply to your payments and to your transaction, insofar this is indicated by the payment service provider. We do not offer more rights, remedies, or warranties than those provided by the payment service provider and you are advised to read their terms and conditions carefully. We are not liable for actions or negligence of payment service providers.

Credit/Debit card issuers and other payment service providers have their own terms and conditions that may contain rules regarding payback, cashback, security etc. that may contain specific warranties and conditions.

14. PAYMENT PROCESSING

Lzhiba is not an escrow service and does not hold property on behalf of any entity. Lzhiba is facilitating a transaction, all payment processing services through or in connection with your use of the Lzhiba payment gate way services are provided to you by one or more independent third-party service provider, as appropriate. You hereby consent and authorize Lzhiba to share any information and payment instructions you provide with any third-party service provider(s).

15. WARRANTY

No warranty applicable unless otherwise specified in the item description.

16. DAMAGES AND DEFECTS

Please ensure that products received are in good condition at the time of confirming delivery. Once delivery notice has been signed by the recipient it is taken that the goods delivered were as requested. In case of a dispute please contact the seller. Replacement may be considered at the discretion of the seller, additional cost and delivery charges may be applicable.

17. REVIEWS, COMMENTS AND COMMUNICATION

You may post reviews, comments, and other content; send communications; and submit questions or other material, if the content is not:

(a) of a personal or solicitous nature.

(b) unrelated to a listing.

(d) illegal, obscene, abusive, threatening, defamatory or an invasive of privacy.

(e) infringing of intellectual property rights.

(f) injurious to third parties or objectionable.

(g) not related to politics or contravenes religions.

You must not post or send any content that contains software viruses, or that comprises political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any such content or communication. We reserve the right (but not the obligation) to remove or edit any content at any time and for any reason at our sole and absolute discretion.

While comments and reviews are visible to other users, interactions and exchanges via the discussion forum are private as between individuals and accessible to Lzhiba.

18. INTELLECTUAL PROPERTY RIGHTS

You are responsible for your content and you represent and warrant that you own or otherwise control all the rights to the content and material that you post and that, as at the date that the content or material is posted it: (i) is accurate; (ii) complies with these Terms and (iii) does not breach any applicable laws.

If you post content or submit material, and unless we indicate otherwise, you grant Lzhiba a non-exclusive, royalty-free, and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, as applicable, you: (i) consent to any infringement of; and (ii) agree to waive, any right you must be identified as the author of such content and any right you must object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Lzhiba, at our request.

You agree to indemnify Lzhiba Design and Trading company for all claims brought by a third party against Lzhiba arising out of or in connection with the content and material you supply, including any liability arising from our failure to remove the content or material.

19. ADVERTISING AND SPONSORSHIP

Lzhiba may contain advertising or sponsorship through links or banners. Only the advertisers must ensure that any advertising complies with the legal, ethical, or sectoral requirements. We are not responsible for any content of such advertisements.

20. THIRD-PARTY LINKS

The Website may contain links to third-party websites or resources that we do not own or control (for example, links to Facebook, Twitter, and Pinterest or Google Analytics). When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use and privacy policies. Lzhiba is not a party to those agreements, they are solely between you and the third party.

21. PROHIBITED ACTIVITIES

You may not use the Lzhiba platform and services:

(a) in any way that causes, or is likely to cause, any Lzhiba service, or any access to it to be interrupted, damaged or impaired in any way

(b) in any way that may interfere with or harm any other user of the Lzhiba services.

(d) in any manner that is not permitted under these Terms.

22. DISCLAIMER AND LIABILITY

Unless otherwise specified in writing, Lzhiba Design and Trading Company disclaims, and does not make, any representation or warranty of any kind in respect of the Lzhiba services including without limitation any representation or warranty:

(a) that they are free of viruses or other harmful components.

(b) that your use of the Lzhiba services will be uninterrupted or error-free.

Lzhiba will not be responsible for:

(a) losses arising from the unavailability of, or your inability to use the Lzhiba services.

(b) losses that are not directly caused by any breach on our part.

(c) any business loss, loss of sales, profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure.

(d) any indirect or consequential losses.

(e) any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any event which is beyond our reasonable control.

For any other loss relating to Lzhiba, we limit our liability to the amount you have paid to us for the relevant Lzhiba services.

Nothing in these conditions is intended to:

(a) override any express commitments Lzhiba gives to you with respect to the Lzhiba services (for example, the provision of a refund in certain circumstances).

(b) exclude, restrict, or modify any right or remedy you have in statute including under the Consumer Law at Qatar or otherwise to the extent that the right or remedy cannot be excluded, restricted, or modified under law. Any disclaimer, exclusion, or limitation in these conditions applies as provided for in these conditions to the full extent permitted by law and subject to any such non-excludable right or remedy.

23. INDEMNITY

You agree to indemnify and hold Lzhiba Design and Trading Company and its affiliates and their officers, directors, employees, and agents harmless from all claims, demands, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:

(a) your use of the Lzhiba platform services or assets obtained as a result.

(b) your breach or violation of any of these Terms.

(d) the violation of your rights by any third party, including another seller or buyer.

You agree to hold Lzhiba, its principals, officers, directors, brokers, agents, servants, employees and assigns harmless from any misrepresentations made by you.

24. APPLICABLE LAW

The laws of state of Qatar govern these Terms and any dispute of any sort that might arise between the parties. Any dispute relating in any way to these Terms will only be adjudicated in the courts of state of Qatar. Each party consents to exclusive jurisdiction and venue in these courts. The United Nations Convention on Contracts for the International Sale of Goods, and any local laws implementing the Convention on Contracts for the International Sale of Goods, do not apply to this Agreement.

25. DISPUTE RESOLUTION

In the event of a dispute between a buyer and seller, Lzhiba recommends that the parties engage in a mediation via the discussion forum. Lzhiba may help to facilitate the resolution of a dispute between a buyer and seller if they wish to and reserves the right to cancel the sale of a listed item or service. If a buyer and seller cannot reach an agreement concerning the dispute, Lzhiba recommends that legal advice is sought to resolve the matter.

26. FORCE MAJEURE

You agree that Lzhiba will not be liable or responsible for any failure in, or delay to, the provision of the Lzhiba services or in Lzhiba Design and Trading Company complying with these Terms, where such failure or delay has arisen or is anticipated to arise as a direct or indirect result of:

(a) fire, earthquake, storm, flood, hurricane, inclement weather or other act of God, war, terrorism, explosion, pandemics, sabotage, industrial accident, or an industrial strike.

(b) denial of service attacks, telecommunications failure, hardware failure or the failure of software provided by a third party to function in accordance with its specifications.

(c) a significant demand is placed on Lzhiba services which is above the usual level of demand and which results in a failure of Lzhiba’s software and hardware to function correctly.

(d) the failure of any third party (including without limitation, any bank or other financial organization) to fulfill any obligations to Lzhiba Design and Trading Company.

(e) any other circumstances or events that are beyond the reasonable control of Lzhiba Design and Trading Company (as the case may be).

27. NOTICES

Lzhiba Design and Trading Company may give notice by means of a general notice on the Website, electronic mail to the email address on your account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by mail or pre-paid post to any address connected with your account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by mail or pre-paid post) or 12 hours after sending (if sent by email or telephone). You may give notice to Lzhiba Design and Trading Company, with such notice deemed given when received by Lzhiba Design and Trading Company, at any time by mail or pre-paid post to our registered agent for service of process.

28. ASSIGNMENT

Lzhiba may assign its rights and novate or transfer obligations that arise under these Terms. You must not assign, novate, or otherwise transfer your rights or obligations under these Terms without the prior written consent of Lzhiba (which may be withheld).

29. WAIVER

A provision of or a right created under these Terms may not be waived except in writing signed by the party or parties to be bound by the waiver. No single or partial exercise by any party of any right, power or remedy will preclude any other or further exercise of that or any other right, power, or remedy. The rights, powers or remedies in these Terms are cumulative with and not exclusive of any rights, powers or remedies provided independently.

30. ENTIRE AGREEMENT

These Terms supersedes all prior representations, arrangements, understandings, and agreements between the parties relating to the subject matter and sets forth the entire and exclusive agreement and understanding between the parties.

31. AMENDMENTS

We reserve the right to make changes to our website, these Terms, our policies, and our listings at any time by posting the changes on our website. Your continued access to or use of the Website and Lzhiba services will constitute acceptance of the revised Terms.

32. SEVERABILITY

If any of these Terms are judged invalid or unenforceable for any reason whatsoever by a court of competent jurisdiction, such invalidity or unenforceability (unless deletion of such provision would materially adversely affect one of the parties) will not affect the operation or interpretation of any other term to the intent that the invalid or unenforceable term will be treated as severed from the Terms.

33. FEEDBACK AND PROCESS IMPROVEMENT

We would like to hear from you, please share with us your feedback and suggestions.

Please submit your feedback or queries to us at [email protected], or visit our feedback page.

We will investigate all reported issues, to the best of our ability and will take appropriate action as needed.

Our objective is your optimal satisfaction. Lzhiba.qa is designed with the discerning consumer in mind and our aim is to ensure quality, convenience, and privacy.